Returns & Exchanges

At BISSELL Australia, we want you to be completely satisfied with your home cleaning solutions. If your purchase isn't quite right, we offer a straightforward return process for products in original condition within 30 days of purchase.

Return Process

• 1.
  Contact Customer Support

  Reach out to our Australian support team via our website contact form or phone to initiate your return and receive a Return Authorization number.

• 2.
  Prepare Your Package

  Ensure the product is securely packed in its original packaging, including all attachments, manuals, and your proof of purchase.

• 3.
  Ship to BISSELL

  Affix the provided return label or address the package to our Victorian distribution center, ensuring you use a trackable shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund to your original payment method within 7 to 10 business days.